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FREQUENTLY ASKED QUESTIONS
We ship across Malaysia via NinjaVan. Orders to West Malaysia typically arrive in 3-5 working days, while East Malaysia takes 6-8 working days. You will receive a tracking number via email once your order is dispatched.
Yes, we offer free standard delivery for orders of RM250 and above to West Malaysia, and RM350 and above to East Malaysia. Standard delivery fees apply for orders below these amounts.
We accept returns and exchanges within 14 calendar days of delivery. For full details on conditions and the process, please refer to our complete [Return and Refund Policy].
Please email us at support@jancee.co with your order number within the 14-calendar-day return period. Our team will provide you with instructions to process your request.
Full care instructions are provided on the brand tag attached to your bag. For general care, gently wipe the surface with a soft, slightly damp cloth and avoid prolonged exposure to sunlight and moisture.
We process orders quickly to ship them to you fast. If you need to make a change, please contact us immediately at support@jancee.co with your order number. We can only modify orders that have not yet been processed for shipping.
Our bags are crafted from premium vegan leather, created without using any animal skins. We select durable materials and sturdy hardware to ensure each piece is built to last.
The premium vegan leather used in many of our designs may exhibit subtle, inherent textural variations. These characteristics are a mark of its quality and ensure that each JANCEE bag is distinct.
We offer a wide range of secure payment options through CommercePay, a payment gateway licensed by Bank Negara Malaysia, ensuring your transactions are safe and secure. Accepted methods include:
· FPX (Online Bank Transfer)
· Visa & Mastercard (Credit/Debit Cards)
· DuitNow
· Major E-Wallets
For the best support, please reach us at the following emails. We aim to respond to all inquiries within 24 hours.
· Customer Support & Returns: support@jancee.co
· General Inquiries: info@jancee.co
· Business & Supplier Inquiries: operations@jancee.co
We ship across Malaysia via NinjaVan. Orders to West Malaysia typically arrive in 3-5 working days, while East Malaysia takes 6-8 working days. You will receive a tracking number via email once your order is dispatched.
Yes, we offer free standard delivery for orders of RM250 and above to West Malaysia, and RM350 and above to East Malaysia. Standard delivery fees apply for orders below these amounts.
We accept returns and exchanges within 14 calendar days of delivery. For full details on conditions and the process, please refer to our complete [Returns & Exchange Policy].
Please email us at support@jancee.co with your order number within the 14-calendar-day return period. Our team will provide you with instructions to process your request.
Full care instructions are provided on the brand tag attached to your bag. For general care, gently wipe the surface with a soft, slightly damp cloth and avoid prolonged exposure to sunlight and moisture.
We process orders quickly to ship them to you fast. If you need to make a change, please contact us immediately at support@jancee.co with your order number. We can only modify orders that have not yet been processed for shipping.
Our bags are crafted from premium vegan leather, created without using any animal skins. We select durable materials and sturdy hardware to ensure each piece is built to last.
The premium vegan leather used in many of our designs may exhibit subtle, inherent textural variations. These characteristics are a mark of its quality and ensure that each JANCEE bag is distinct.
We offer a wide range of secure payment options through CommercePay, a payment gateway licensed by Bank Negara Malaysia, ensuring your transactions are safe and secure. Accepted methods include:
· FPX (Online Bank Transfer)
· Visa & Mastercard (Credit/Debit Cards)
· DuitNow
· Major E-Wallets
For the best support, please use the following emails. We aim to respond to all inquiries within 24 hours.
· Customer Support & Returns: support@jancee.co
· General Inquiries: info@jancee.co
· Business & Supplier Inquiries: operations@jancee.co
We ship across Malaysia via NinjaVan. Orders to West Malaysia typically arrive in 3-5 working days, while East Malaysia takes 6-8 working days. You will receive a tracking number via email once your order is dispatched.
Yes, we offer free standard delivery for orders of RM250 and above to West Malaysia, and RM350 and above to East Malaysia. Standard delivery fees apply for orders below these amounts.
We accept returns and exchanges within 14 calendar days of delivery. For full details on conditions and the process, please refer to our complete [Returns & Exchange Policy].
Please email us at support@jancee.co with your order number within the 14-calendar-day return period. Our team will provide you with instructions to process your request.
Full care instructions are provided on the brand tag attached to your bag. For general care, gently wipe the surface with a soft, slightly damp cloth and avoid prolonged exposure to sunlight and moisture.
We process orders quickly to ship them to you fast. If you need to make a change, please contact us immediately at support@jancee.co with your order number. We can only modify orders that have not yet been processed for shipping.
Our bags are crafted from premium vegan leather, created without using any animal skins. We select durable materials and sturdy hardware to ensure each piece is built to last.
The premium vegan leather used in many of our designs may exhibit subtle, inherent textural variations. These characteristics are a mark of its quality and ensure that each JANCEE bag is distinct.
We offer a wide range of secure payment options through CommercePay, a payment gateway licensed by Bank Negara Malaysia, ensuring your transactions are safe and secure. Accepted methods include:
· FPX (Online Bank Transfer)
· Visa & Mastercard (Credit/Debit Cards)
· DuitNow
· Major E-Wallets
For the best support, please use the following emails. We aim to respond to all inquiries within 24 hours.
· Customer Support & Returns: support@jancee.co
· General Inquiries: info@jancee.co
· Business & Supplier Inquiries: operations@jancee.co
We ship across Malaysia via NinjaVan. Orders to West Malaysia typically arrive in 3-5 working days, while East Malaysia takes 6-8 working days. You will receive a tracking number via email once your order is dispatched.
Yes, we offer free standard delivery for orders of RM250 and above to West Malaysia, and RM350 and above to East Malaysia. Standard delivery fees apply for orders below these amounts.
We accept returns and exchanges within 14 calendar days of delivery. For full details on conditions and the process, please refer to our complete [Returns & Exchange Policy].
Please email us at support@jancee.co with your order number within the 14-calendar-day return period. Our team will provide you with instructions to process your request.
Full care instructions are provided on the brand tag attached to your bag. For general care, gently wipe the surface with a soft, slightly damp cloth and avoid prolonged exposure to sunlight and moisture.
We process orders quickly to ship them to you fast. If you need to make a change, please contact us immediately at support@jancee.co with your order number. We can only modify orders that have not yet been processed for shipping.
Our bags are crafted from premium vegan leather, created without using any animal skins. We select durable materials and sturdy hardware to ensure each piece is built to last.
The premium vegan leather used in many of our designs may exhibit subtle, inherent textural variations. These characteristics are a mark of its quality and ensure that each JANCEE bag is distinct.
We offer a wide range of secure payment options through CommercePay, a payment gateway licensed by Bank Negara Malaysia, ensuring your transactions are safe and secure. Accepted methods include:
· FPX (Online Bank Transfer)
· Visa & Mastercard (Credit/Debit Cards)
· DuitNow
· Major E-Wallets
For the best support, please use the following emails. We aim to respond to all inquiries within 24 hours.
· Customer Support & Returns: support@jancee.co
· General Inquiries: info@jancee.co
· Business & Supplier Inquiries: operations@jancee.co
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