Return & Refund Policy

Return Policy

You may request a return within 14 calendar days from the date you receive your order.

Unfortunately, we are unable to accept any returns after this period.

To initiate a return, please contact our customer service team before sending your item, as unapproved returns may not be accepted.

To qualify for a return:

• The item must be unused, in its original condition, and packaged exactly as received.
• All original tags, dust bags, and packaging materials must be included.
• A receipt or proof of purchase must accompany the return.

All returned items will undergo a quality inspection.

JANCEE reserves the right to reject any return that does not meet our inspection standards, including but not limited to:

• Signs of wear, scratches, stains, or odor
• Missing parts or packaging
• Alterations or damage not caused by JANCEE

Please note that the following items are non-returnable and non-refundable:

• Gifts or gift cards
• Personalized or custom-made handbags
• Sale or promotional items

Refunds

Once your returned item has been received and inspected, you will receive an email notification confirming its status.

If your return is approved, your refund will be processed to the original payment account within 30 business days, depending on your payment provider’s processing time.

Refunds are issued for the amount actually paid, excluding shipping fees, discounts, or vouchers used.

Original shipping costs are non-refundable.

Exchanges

Exchanges are only available for items with manufacturing defects or damage incurred during delivery, and must be reported within 3 calendar days of receiving your order.

All requests must include clear photo or video evidence of the issue for verification purposes.

To arrange an exchange for the same product, please contact our customer service team at support@jancee.co before sending any item back.

Once your request has been verified and approved, our team will provide detailed return instructions and the official return address.

Shipping Address(for approved exchanges):

JANCEE SDN. BHD.

The Maple Residences@ Taman OUG, 58200, Kuala Lumpur, Malaysia.

Note: For privacy and security reasons, the complete return address will be provided via email once your exchange request is confirmed.

Shipping Costs & Responsibility

Return shipping costs are borne by the customer and are non-refundable.

We recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of parcels lost or damaged in transit.

JANCEE will not be liable for any items lost, delayed, or damaged during return shipping that are not due to our error.

If customers choose not to use a trackable shipping method, JANCEE will not be responsible for any resulting loss.

Craftsmanship & Natural Variations

Each JANCEE piece is handcrafted with care.

Minor variations in color tone, texture, or weaving pattern are natural characteristics of our materials and should not be considered defects.

Important Notes

To maintain fairness and product quality, JANCEE reserves the right to decline returns, refunds, or exchanges under the following conditions:

• The return request is made after 14 days from receipt
• The item has been used, worn, altered, or damaged
• The item is returned without original packaging or proof of purchase
• The item is not in its original condition or missing parts due to reasons unrelated to JANCEE

All returns and exchanges are subject to final approval by JANCEE.

Legal Notice

This policy complies with the Consumer Protection Act 1999 (Malaysia).

Nothing in this policy affects your statutory rights as a consumer.

JANCEE reserves the right to amend this policy without prior notice.

Need Assistance?

Our customer service team is happy to assist with any return, refund, or exchange inquiries.

For any inquiries, please email us at support@jancee.co — we’ll be glad to guide you through the process with care and professionalism.

Our Promise

Every JANCEE creation carries a story of transformation and strength.

Thank you for supporting craftsmanship, quality, and empowerment through your purchase.