Cancellation Policy

1. Order Cancellation

• You may request to cancel your order within 24 hours of placing it.
• Cancellation requests must be sent to support@jancee.co. Our team will respond within 7 working days and advise you on the next steps in the cancellation process.

2. Orders Already Processed

• Orders that have already been processed or shipped cannot be canceled.
• In this case, you may refer to our Return & Exchange Policy once you receive the item.
• Please note: Any return shipping costs are the responsibility of the customer and are non-refundable.

3. Custom or Limited-Edition Items

• Orders for customized, personalized, or limited-edition items cannot be canceled once confirmed.

4. Refunds

• Approved cancellations will be refunded via the original payment method within 30 working days.
• Some payment providers may take additional time to process the refund.

5. How to Cancel

• To request a cancellation, email us immediately with your order number and details.
• Our team will confirm the cancellation and guide you through the next steps.

Contact Us:
For any questions regarding cancellations, please email support@jancee.co.