Privacy Policy

Welcome to JANCEE.

This Privacy Policy explains how JANCEE SDN. BHD. (“JANCEE”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By accessing or using www.jancee.co (“the Site”) and our related services, you consent to the practices described in this Policy.

Collection of Personal Data

We collect personal data that you provide to us directly when you:

• Create an account or register as a member
• Make a purchase or request a return/exchange
• Subscribe to newsletters or marketing updates
• Participate in surveys, promotions, or social-media activities
• Contact us for customer service or inquiries

The personal data we collect may include:

• Name, contact number, and email address
• Billing and shipping address
• Payment and transaction details
• Account login information
• Purchase preferences and history
• Technical information such as IP address, browser type, and device data

Use of Personal Data

Your personal data may be used for purposes including:

• Fulfilling and delivering your orders
• Managing your account and membership
• Providing customer support and responding to inquiries
• Sending you updates, promotions, and marketing communications (where consented)
• Improving our products, services, and website functionality
• Detecting and preventing fraud or misuse
• Complying with legal or regulatory obligations

We only process your data for legitimate business purposes and in accordance with the PDPA.

Marketing and Communications

With your permission, we may send you promotional messages about new collections, events, or exclusive offers.

You can opt out of marketing emails anytime by clicking “unsubscribe” or by contacting us directly.

Cookies and Behavioural Advertising

We use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our Site.

These tools may also be used to display advertisements that are more relevant to your interests.

You can manage or disable cookies in your browser settings. Please note that doing so may affect certain website features.

Disclosure of Personal Data

We may share your data with trusted third parties, including:

• Payment processors and financial institutions
• Delivery and logistics partners
• IT, hosting, and analytics service providers
• Legal, compliance, or regulatory authorities (where required by law)

All third parties are bound by strict confidentiality and data-protection agreements.

We do not sell, rent, or trade your personal information to anyone.

Data Sharing & International Transfers

To operate effectively and deliver our services, we may share limited personal data with trusted service providers who assist us with functions such as payment processing, website hosting, logistics, marketing analytics, and advertising campaigns (including Meta, Google, and TikTok).

Some of these service providers may be located outside Malaysia. When your information is transferred internationally — for example, to servers or partners based in Singapore, the United States, or other regions — we take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy and applicable PDPA requirements.

We do not sell, rent, or disclose your information for unrelated commercial purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Access to your information is limited to authorised personnel who are required to keep it confidential.

Data Retention

Your personal data will be retained for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

When no longer needed, your data will be securely deleted or anonymised.

Children’s Privacy

Our Site and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so that we may remove it from our records.

Your Rights

You have the right to:

• Access and request a copy of your personal data
• Request correction or update of your information
• Withdraw your consent to our processing of your data
• Request deletion of your personal data (subject to legal obligations)

All requests may be submitted to our Data Protection Team using the contact details below.

Policy Updates

This Privacy Policy may be updated periodically to reflect legal, technical, or business developments.

The latest version will always be available on www.jancee.co.

Continued use of our services signifies your acceptance of any updates.

Contact Us

For questions, requests, or concerns regarding your personal data, please contact:

Data Protection Team@ JANCEE SDN. BHD.

The Maple Residences@ Taman OUG, 58200, Kuala Lumpur, Malaysia.

(Note: This is our registered business correspondence address. We do not accept walk-in visitors.)

📧 Email: support@jancee.co

Legal Disclaimer

This Privacy Policy is intended to comply with the Personal Data Protection Act 2010 (Malaysia).

Any disputes arising from or relating to this Policy shall be governed by and interpreted in accordance with the laws of Malaysia.